Yesterday we received confirmation on the official Guild Wars 2 forums that players who were affected by the various bugs during The Lost Shores event will be granted a retroactive reward if they were unable to loot the final reward chest. ArenaNet hasn’t given out the specifics yet, but the reward will be granted to players even if they haven’t contacted customer support, and will be mailed to players sometime early next week.
Here is the full announcement:
Originally posted by Mark Katzbach (Source)
We have confirmed that we can provide everyone who did not have the opportunity to loot the chest with a reward for their participation. All affected players will receive a reward regardless of whether or not they have contacted Support. We’re working very hard on this, and you should have a reward in your in-game mail early next week.
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